Last Updated: 9 September 2025

At Stuart Poulton Ltd, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and safeguard your personal information when you use our website and services.

1. Information We Collect

We may collect the following personal data when you contact us, use our services, or browse our website:

✓ Name and contact details (telephone number, email address, home address)
✓ Details relating to funeral arrangements (including information about the deceased)
✓ Payment information (where applicable)
✓ Communication history (emails, calls, messages)
✓ Technical information such as your IP address, browser type and website usage behaviour

2. How We Use Your Information

We use your personal information to:

✓ Provide, manage and deliver funeral services
✓ Arrange and process bookings, floral tributes and additional services
✓ Communicate with you and respond to your enquiries
✓ Handle payments and maintain financial records
✓ Comply with legal and regulatory obligations
✓ Improve our website and services

3. Sharing Your Information

We do not sell your personal data to third parties. We may share your information with:

✓ Service providers who assist us in delivering funeral-related services (e.g. florists, caterers, printers)
✓ Professional bodies or authorities where legally required (e.g. doctors, registrars, coroners)
✓ Financial institutions for payment processing
✓ IT and website support providers to ensure the smooth running of our systems

All third parties are required to handle your information securely and in compliance with data protection laws.

4. Data Storage and Security

Your information is stored securely, and we use appropriate technical and organisational measures to protect it from loss, misuse or unauthorised access. We will only keep your personal data for as long as necessary to fulfil the purposes outlined in this policy and to comply with our legal obligations.

5. Your Rights

Under UK data protection law, you have the right to:

✓ Access the personal information we hold about you
✓ Request corrections to any inaccurate or incomplete information
✓ Request deletion of your personal information, where appropriate
✓ Restrict or object to the processing of your data in certain circumstances
✓ Request the transfer of your data to another service provider
✓ Withdraw consent at any time (where consent is the basis for processing)

To exercise any of these rights, please contact us using the details below.

6. Cookies

Our website may use cookies to improve user experience and monitor site performance. Cookies are small files stored on your device and can be disabled at any time in your browser settings.

7. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Stuart Poulton Ltd
Stuart Poulton House
High Road
North Weald
Epping
Essex
CM16 6BU

📞 01992 572 607 (Epping) | 01992 522 607 (North Weald)
✉️ Email: stuart@poultonfunerals.com

8. Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
🔗 www.ico.org.uk